For most communication, the school office will be parents’ first port of call. You can email the admin team on Admin.GilbertColvin@redbridge.gov.uk or telephone directly. For anything class related, you can contact your teacher by sending an email to the office. If your query is about day-to-day arrangements including absence, changes to pick up arrangements, please let the office know.

If an email is sent to the office that is not a day-to-day enquiry handled by the admin team, it will be forwarded to the appropriate member of staff. Unless it is an urgent safeguarding matter, we will aim to send an initial response within five working days. Please be aware that the volume of emails with concerns, enquiries and feedback we receive has increased significantly, and there may be occasions when we are unable to respond within this timeframe, particularly as most of our work is practical and child-facing, rather than desk-based.

Throughout the year, you will have several opportunities to talk with your child’s class teacher. These include an initial presentation outlining the year’s curriculum, a parent consultation each term, and your child’s school report at the end of the year. In addition, teachers and school leaders are available on the playground during drop-off and pick-up times.

If you have a concern and have already raised it with the class teacher, the phase leader should be contacted via the office. If a concern is escalated, the core leadership team will speak with parents.

As always, we ask that parents speak to all of our staff politely and respectfully, and of course, you should expect exactly the same from us!